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Case Study
- Ramboll
- OSFDC
- Sanjog Helpline
- Basudha Helpline
- Loyalty Platform
- Odisha Animal Husbandry Helpline CRM
Discover how our TATWA L&RP has delivered measurable business results across different industries. These real-world case studies demonstrate he power of strategic loyalty programs in driving customer retention, increasing engagement, and boosting revenue.
Case Study 1: Leading FMCG Company
Client Profile
Industry: Fast-Moving Consumer Goods (FMCG)
Region: PAN INDIA
Use Case: Reward-based partner loyalty for distributors
and stockists
Challenge
The brand faced growing attrition among Tier 2 and Tier 3 distributors, with over 22% reporting disengagement with monthly sales targets
Solution with TATWA L&RP
- Automated point allocation based on sales volume and targets
- Mobile app for easy redemption and engagement
- Introduced 3-tier program (Silver, Gold, Platinum) with role-based access
Impact
Case Study 2: Auto Ancillary Manufacturing Firm
Client Profile
Industry: Automotive Manufacturing
Region: India + Southeast Asia
Use Case: Dealer-level loyalty program with performance
tiers
Challenge
Manual tracking of dealer rewards led to delays, disputes, and lack of engagement with mid-tier partners
Solution with TATWA L&RP
- Automated point allocation based on monthly order volume.
- Escrow-integrated reward redemption for instant gratification.
- Custom reporting dashboards for dealer relations teams.
Impact
Case Study 3: European SaaS Startup
Client Profile
Industry: Software as a Service (SaaS)
Region: Germany, France, Netherlands
Use Case:Reward brokers and channel partners for
referral and lead-gen performance.
Challenge
Needed a unified, GDPR-compliant loyalty engine that could operate across borders and languages.
Solution with TATWA L&RP
- Hosted on EU cloud with local-language reward marketplace.
- Referral actions triggered point allocation via API.
- Supported regional tax logic and point expiry automation
