“Data analysis” refers to the method by which large amounts of raw data is
reviewed in order to determine conclusions based on that data. The data is often
unorganized, and may come from different sources.
The style of data analysis varies, and correlates to the type of data that needed
to be examined. like, an Organization’s business may concentrate on it’s
employee performance, sales performance by sales person, etc. An economist,
however, might look for identifiable patterns that explain the spending habits
of various consumers.
The style of data analysis varies, and correlates to the type of data that needed
to be examined. like, an Organization’s business may concentrate on it’s
employee performance, sales performance by sales person, etc. An economist,
however, might look for identifiable patterns that explain the spending habits
of various consumers.
At Tatwa, our team do the analysis by taking the datas those are being collected
or gathered from the clients in regular basis. This helps the organization to
take a proper decision .
We generate various customized reports by using different parameters based on the
requirement of client. This report helps our customer to take proper business
decision which will mean for the growth of the organization as well as to
enhance their collection measure. We undertake the projects for data analytics
for telecom customers in regular basis for following activities.
For NGO Customers we provide various feedback reports based on the data collected
by them on interaction with their contacts. This report helps them providing
ground reality on a particular subject adoption.
As a leading customer service provider we have a list of customer who already
have availed our data analytics services.
Aircel
AIRCEL Customer Care Services is the leading innovative mobile service
providers.
Offering voice and data services ranging from postpaid and prepaid plans, 2G
and 3G services, broadband wireless access (BWA), Long Term Evolution (LTE)
to value-added services (VAS).The client wanted to achieve significant reach
to customers via helpline and to optimize cost and needed insights on how to
manage a best-in-class customer care center. Tatwa conducted in depth review
of the business and defined processes from scratch and provided exceptional
customer service through best in class voice customer care. Having completed
a decade of the association with Aircel, experience of increased
productivity gained in the form of improved customer experience & extensive
revenue generation via inbound & outbound processes. Tatwa remains to be one
of Aircel’s premier contact center partner nationally.
Bharat Sanchar Nigam Limited (BSNL)
BSNL is a state owned Telecommunication company of India .It is one of the
largest provider of fixed telephony and largest broadband service provider
of India .Tatwa has been providing continuous customer service since 2013
till date for Odisha Telecom Circle. We have been providing customer
services for prepaid, retailer helpline and technical support to BSNL
Customers. Tatwa, with its rich experience in contact center services has
been a significant contribution towards BSNL’s customer support and
productivity.
Vodafone
Vodafone group is a known British multinational telecommunication company
.It is the world’s second largest telecommunication service provider
.Vodafone wanted to increase its sales and people service in Odisha in the
year 2006.Tatwa through its team of experts performed through analysis and
provided customer service for Retailer Helpline and Outbound campaign
services which immensely helped Vodafone to expand its reach and get
establishment in eastern India.
Videocon D2H
Videocon D2H is one of the largest& promising pay TV providers in India .To
service its customer more easily and efficiently in the Eastern part ,
Videocon D2H selected Tatwa to provide Customer Care Support which
included-Inbound phone support to fix issues like no signal, no audio only
video, channel missing, dispatch of products, sending onsite technician,
-Providing billing & customer account information and update as per the
latest information ,Inform and update on the value added services ,Provide
information on the product process, etc. Tatwa is currently providing local
customer service support in 4 language proficiencies with commitment to
absolute customer satisfaction in sync with Videocon’s Quality Standards.The
operations for Videocon through TATWA are soon expected to expand beyond the
East.
UNINOR
Uninor is a known telecommunication service provider of India. Uninor
approached TATWA to reach out to its customer and provide the best customer
service for 6 Telecom Circles .Tatwa has been providing continuous customer
service to Uninor since 2012 for Call center services for 6 Telecom Circles
across 3 center’s- Kolkata, Hyderabad & Thane(Mumbai). We have been
providing Inbound: Prepaid, Retailer Helpline, Tech Support services to
Uninor. As per Uninor the service efficiency after hiring Tatwa has been
significant and has been able to maintain consistency.
MTS
MTS India, the mobile telecom service brand of SSTL(Sistema Shyam
TeleServices Limited), has over 13 million customers' in India. It is the
only operator in India which operates on CDMA platform solely. MTS
SmartPhones, MTS Android Phones & MTS MBlaze are some of their product and
services. Tatwa associated with MTS in 2014 for their Outbound contact
center services. Having the expectation of increasing the service base, the
extensively trained resources under the vastly experienced supervisors has
been consistently delivering desired numbers.
UNICEF
UNITED NATIONS CHILDRENS FUND is the world's leading organisation
protecting the rights of children and young people. Unicef have been working
in India since 1949 to protect children's right to be educated, to be
healthy, to a childhood, to be treated fairly and to be heard. With an
initiative called Guardian of Hopes, Unicef is requesting all the
responsible citizen’s of India to come foward and support the noble cause.
Tatwa have joined hands with Unicef to help this cause via Outbound fund
raising process and contribute towards saving lives of children in our
country.
